Política de privacidad

Here's your Privacy Policy for Welviqo — filled in, plus a few additions the template was missing that are legally required under UK GDPR/GDPR (explained at the end):

Privacy Policy — Welviqo

At Welviqo, protecting your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit welviqo.com, use our services, or contact us at info@welviqo.com. Please read this policy carefully to understand how your data will be treated.

Welviqo is operated by Business Script Academy Ltd, a company registered in England and Wales (company no. 16222294), with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, which acts as the data controller for your personal data.

1. Collection of Personal Information

When you use our website or communicate with us, we may collect the following categories of personal information:

  • Identifying information: your name, address, telephone number, email address, and other details necessary to provide our services.
  • Payment information: the payment details you provide when purchasing products on our website. Sensitive payment information, such as full card numbers, is not stored on our servers and is handled securely by our payment service providers.
  • Navigational information: information about how you interact with our website, including your IP address, pages visited, products viewed, and other browsing data, collected in part through cookies and similar technologies. You can manage cookie preferences through your browser settings or our cookie banner.

2. Use of Your Personal Data

We use your personal information to:

  • Provide and manage our services, including processing orders, delivering products, tracking order status, and managing customer accounts (necessary for the performance of our contract with you).
  • Respond to your requests and provide customer support via info@welviqo.com.
  • Send you updates, special offers, and promotions related to Welviqo, where you have given your consent. You can unsubscribe at any time.
  • Improve our website, products, and services by analyzing browsing information and customer feedback (our legitimate interest).
  • Comply with our legal obligations, including tax and accounting requirements.

3. Sharing Your Personal Information

Welviqo does not sell or rent your personal information to third parties. We may share your data only in the following cases:

  • Service providers: with third parties who help us operate, such as payment processors, delivery carriers, web hosting (including our e-commerce platform, Shopify), and analytics providers. These providers process your data only on our instructions.
  • Legal compliance: where required by law or in response to valid legal or governmental requests.

Where your data is transferred outside the UK or the European Economic Area, we ensure appropriate safeguards are in place, such as standard contractual clauses or transfers to countries with an adequacy decision.

4. Data Retention

We keep your personal data only as long as necessary for the purposes described above, including order records retained for the periods required by tax and accounting law, after which it is deleted or anonymized.

5. Security of Your Personal Data

We implement technical, administrative, and physical security measures to protect your personal data against unauthorized access, misuse, loss, or disclosure. Your payment information is processed securely in accordance with industry standards (PCI-DSS compliant providers).

6. Your Rights and Choices

You have the right to:

  • Access the personal data we hold about you.
  • Correct inaccuracies in your personal data.
  • Delete your personal data, subject to certain legal exceptions.
  • Restrict the processing of your personal data in certain circumstances.
  • Receive a copy of your data in a portable format.
  • Object to the processing of your personal data, including for direct marketing purposes.
  • Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, contact us at info@welviqo.com. You also have the right to lodge a complaint with a supervisory authority — in the UK, the Information Commissioner's Office (ico.org.uk), or the data protection authority in your country of residence.

7. Contact Us

If you have questions about this privacy policy or your personal data, contact us at info@welviqo.com.

8. Changes to This Privacy Policy

This policy may be updated periodically to reflect changes in our practices. The latest version will always be available on this page. We encourage you to review it regularly.

Thank you for your trust in Welviqo. We are committed to protecting your personal data and providing you with the best shopping experience possible.